Oneida Health puts the health and comfort of every single person that walks in through our front doors at the very top of our priority list. Whether you are coming in for a checkup, getting surgery, or seeing a loved one—your health and comfort is the most important thing in the world to us. Our facilities are state of the art, our doctors and staff are experts in their fields, and every one of us that comes in to our facilities for work each day are here to help you.
The grounds of the hospital and the greater Oneida area have many options for the visitor or patient to make your time with us as enjoyable as ones situation allows. Let us break down some of the rules, amenities, and shops that you should keep in mind during your time here.
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Where are we?
The main campus is located off NYS Route 5 in Oneida, NY. The address that you can put into your GPS is 321 Genesee St, Oneida, NY 13421.
Oneida Health is a 101-bed acute care hospital and 160-bed extended-care facility and short-term rehab facility licensed by the State of New York. Our large campus houses state-of-the-art technology and healthcare professionals with the know-how needed to keep you and your loved ones on your feet and healthy.
Parking
- Visitor parking is designated directly across the street from the main entrance or in the “handicap” spaces adjacent to the main entrance circle (with appropriate authorization).
- Emergency and same-day surgery patients’ parking is in the designated “patient/ED” or “handicap” parking spaces (with appropriate authorization).
- Patient drop-off and pick-up are at the main entrance (circular drive).
Some quick rules you should know
There are a few things that we have to do to make sure everything runs smoothly and that your time at Oneida Health is as good for you as possible. Below we will go over everything from admission information to photography, and our scent policy.
Admission
Your personal information is strictly confidential; we do not distribute your information to anybody outside of our staff. We collect this information to allow our staff and security to be aware of who you are and what your needs may be. What will you need to bring:
- A form of Photo ID (ie. License, passport, state ID, etc.)
- Health insurance information
- A list of medications and dosage
- A list of any allergies and other special medical needs
The New York State Health Care Proxy Law allows you to appoint someone you trust to make health care decisions in your stead should you lose the ability to make decisions on your own behalf. These proxies can be a family member or close friend with whom you can confidently place your well-being in their hands.
Please DO NOT bring the following items into the hospital when being admitted:
- Valuable papers or documents
- Scented personal care products
- Items of sentimental value, jewelry, or expensive clothing
- Large amounts of cash
- Alcoholic beverages or drugs
- Large electronics, radios, or plug-in appliances unless otherwise approved by staff
Visiting hours
COVID-19 Precautions
(updated 7.25.20)
Based on CDC and Department of Health guidance, our visitation is limited due to COVID-19. Please visit our COVID-19 Visitor Response Plan for the most update on our current visitation guidelines.
Billing
We try very hard to make navigating the healthcare system as easy as possible for you and your loved ones. We provide information about the price of medical services we provide, as well as health plans that we participate with and the names, numbers, and billing contact information of our contracted/affiliated providers. Please read our Patient Financial Policy or for further questions about your bill, please contact our Customer Service Department at 315-361-2087 between the hours of 9:00 am – 3:00 pm Monday through Friday.
Fire Safety
We conduct regular fire drills and you may experience one during your hospital stay or visit. When you hear the fire alarm, please return to your room. We will inform you should any action become necessary beyond simply staying in your room. If you are in the Hospital Cafeteria, please stay there until the all-clear signal is given. Elevators must not be used when there is a fire or a fire drill.
Smoking
There is absolutely no smoking permitted on campus. This is for your safety and the health of our patients. If you would like to quit and want more information about smoking cessation classes, call 315-361-2075 or “Tri-County Quits” at 315-624-5371.
No Scent Policy
Please refrain from wearing perfumes, aftershaves, scented hair sprays, hand lotions, baby lotions, deodorant, etc. There are increasing allergies among the public, patients, and staff—this rule is for their health, comfort, and safety. Thank you for your cooperation.
Photography
Out of respect for the privacy and dignity of our patients and staff, photography and video recording are prohibited.
The Hospital: What does it have for visitors?
ATM
ATMs are available for the convenience of our visitors. There is one in the café area and another located just outside of the elevator on the first floor.
Cafeteria
The cafeteria is open from 7:00 am – 6:30 pm at the Station Break Café & Grill. Hot and cold food is available in several vending machines around campus 24 hours a day as well. They can be found on the first floor outside of the café, on the third floor near the lullaby center, and on the fourth-floor waiting room.
Religious/Spiritual services
If you, or a loved one in our care, are looking to spiritual or religious consultation during your or their stay we recommend that you contact your religious/spiritual leader prior to a prolonged stay with us. On-call clergy is available in the event of an emergency. Volunteer Chaplin services are available for patients and families and our Chapel is located just inside the main entrance.
Phones, TV, and WiFi access
Patient rooms are equipped with free WiFi, telephones (for local calls), and televisions.
Communication Resources and Interpreters
If you are hearing impaired and need a signing interpreter, please let us know so we can supply you with the means to communicate with staff and receive the best care possible! We also provide interpretation services for non-English speaking patients. All communication services are free of charge and your privacy will be fully maintained.
The Area: The sites, sounds, and places to stay
Lodging
If you are driving from more than a stone’s throw away and will be in need of lodging, the Oneida area has a good selection of places for you to stay whether it’s just for a night, or for multiple days.
- Super 8 Oneida Vernon
- Oneida Community Mansion House
- Oneida Lake Inn
- La Quinta Inn & Suites Verona
- And more!
Food
Taxi Services
- Delano Taxi: (315) 697-3237
- CNY Green Taxi: (315) 708-9654
- Clinton Taxi Cab Company: (315) 853-3355